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Shipping Information

SHIPPING COSTS:

Shipping costs are determined by your item's size and weight, your selected shipping method, and your delivery address.

In your shopping cart, we show your estimated shipping cost, based on the lowest price shipping method available. If you select a different shipping method or live outside of the contiguous United States, your actual shipping cost may be higher.

STANDARD SHIPPING SERVICE:

Standard Shipping service is available for orders placed before 1 p.m. CST Monday - Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (3-8) business days after leaving our distribution center.

Standard Shipping service is via UPS or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS.

Shipping Handlers
Shipping Type Handler Ship Time
Standard Shipping Used for orders from 1 lb. to 10 lbs. Up to 8 business days
UPS Ground Used for orders over 10 lbs. Delivered by UPS up to 5 business days (continental US)
UPS 2nd Day Delivered by UPS 2 business days (continental US)
UPS Next Day Delivered by UPS 1 business day (continental US)
UPS Next Day 10:00am or Saturday 10:00 am or Saturday Delivered by UPS. 1 business day (continental US)

ORDER PROCESSING:

Team Express makes every attempt to process orders for in-stock merchandise the same day they are received.

Our standard cut-off time for daily order processing is:

  1. Standard Ground Orders: 1 p.m. CST Monday - Friday, or
  2. Expedited Orders: 3 p.m. CST Monday - Friday.

Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are always shipped via Standard Ground shipping. Standard Ground shipping is not available for US Territories.

Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.

SECOND DAY SERVICE:

Second Day shipping service is available for orders placed before 3 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

Second Day Service
Day Order Placed
(Before 3 p.m. CST Monday - Friday )
Day Order Received
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday
(Order Processed by UPS on Monday)
Wednesday
Sunday
(Order Processed By UPS on Monday)
Wednesday

NEXT DAY SERVICE:

Next Day shipping service is available for orders placed before 3 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for overnight shipping. Guaranteed Next Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

UPS NEXT DAY SATURDAY SERVICE:

Saturday deliveries are available in select areas. Please call 855.397.8170 for details. (Monday-Friday)

Next Day Service
Day Order Placed
(Before 3 p.m. CST Monday - Friday)
Day Order Received
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday
(Order Processed by UPS on Monday)
Tuesday
Sunday
(Order Processed By UPS on Monday)
Tuesday

DOMESTIC UPS DELIVERY TRANSIT TIMES:

To get accurate estimates, please refer to UPS Transit Time Calculator by clicking on the UPS logo and going to the UPS site. Use the "origin" postal code of for Team Express and "destination" postal code of where your package is being shipped.

Severe Weather Impact: Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature.

ALASKA, HAWAII, & PUERTO RICO:

Standard shipping service is via USPS Priority Mail depending upon shipment weight and destination. Expedited UPS Shipping is also available via UPS 2nd Day Service. Check the UPS Transit Time Calculator for actual expedited service options and transit times.

*Orders shipped to Alaska or Hawaii are subject to a $5.00 handling fee.

VIRGIN ISLANDS & OTHER US TERRITORIES:

Standard shipping to the Virgin Islands and other US Territories is via US Postal Service. Orders shipped to U.S. Territories are subject to a $5.00 handling fee.

APO & FPO SERVICE:

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.

CANADIAN SERVICE:

Team Express offers the following small package and freight services to Canada:

Standard delivery options for small package shipments (Orders less than 350 lbs. with Individual Packages less than 70 lbs.) :

  • A Shipping Charge of $34.95 for anything under 10lbs will be added to the order (anything over 10 lbs is subject to an additional $3 per lbs charge)
  • USPS Global Priority 3-10 Business Days
  • UPS Expedited 3-10 Business Days—Call for quote; additional fees applied on delivery

Standard delivery options for freight shipments (Orders greater than 350 lbs.):

  • UPS Expedited 3-10 Business Days or call for a quote, weight must be determined
  • A $5.00 handling fee will be applied to all orders with an address outside the Continental U.S. (Canada, AK, HI, and US Territories) unless all items are excluded from Shipping charges.

* Packages will be insured
** Customer will be responsible for duties & taxes at the time of delivery.
*** All Shipments will be quoted & priced on an individual order basis.
**** Nike, Easton, Under Armour, Louisville Slugger, Majestic, Outdoor Cap, New Era Cap, Oakley, New Balance, Wilson, DeMarini, ATEC and any licensed MLB merchandise cannot be shipped to Canadian addresses from Team Express.

For information on returns, click here.

Concourse Team Express takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This privacy policy covers Concourse Team Express sites' (BaseballExpress.com, Softball.com, FootballAmerica.com, TeamExpress.com) treatment of personally identifiable information you submit to us when you enter into our web site and when you use Softball.com services. Be assured that your registration information is handled confidentially and privately and we will protect this information. Please note, however, that we may share your information with governmental agencies or other organizations assisting us in fraud prevention and investigation, and in instances where Softball.com's rights are threatened. We may do so when: (1) required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud that has already taken place; or (4) protecting the rights of Softball.com. In addition, in the event of a merger or acquisition of Softball.com, the sale of substantially all of its assets related to the operation of this site, or other change of corporate control, information collected through this site may be transferred to or controlled by the surviving or successor entity.

We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.

We use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.

Information We Store On Your Computer

In order to customize our sites to your needs and offer you personalized services, we use "cookies". A cookie is a small piece of data that most browsers accept and store on your computer's hard drive. We use cookies solely to let us know when you are visiting our site and to remember your past visits. Browsers are designed so that we cannot look at other sites' cookies and they cannot look at ours. If you configure your browser to not accept cookies, you can still visit Concourse Team Express sites and place orders online, but some of our helpful site enhancements may not work for you.

Web Site Security

All orders submitted through Concourse Team Express sites are encrypted using the latest 256 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.

Children's Information

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Changes To This Privacy Policy

Concourse Team Express may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect a the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

All Concourse Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.

What You Can Do

If you feel that this site is not following its stated privacy policy, please contact us immediately.

Further Information About Your Privacy Rights