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Returns & Exchanges

Extended Returns

Due to the impact that COVID-19 has had on leagues across the country, we will be temporarily extending our return policy. Any unused items can be returned for free through the end of the 2020 fall ball season. Custom items are not included in this extension.

Software, Videos & DVDs

Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.

Custom Merchandise Warranty

We are unable to change or cancel custom items after 3 business days of order receipt. Wilson does NOT allow a grace period for changes on custom gloves. No changes are allowed after custom glove information is submitted.

Manufacturer's Warranties

All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.

Bat Warranty

Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Team Express also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.

New (Unused) Bat Return

All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.

Defective or Used Items

If an item is reported as "defective" (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the "defective" item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.

Defective or Damaged Bat Return

All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.

Glove Steam

We do not accept returns on gloves that have been steamed.

Gloves that have mesh materials, are drop-shipped or are under $99 are not recommended for glove steaming.

Glove steaming is excluded for gloves from these brands: Nokona, Insignia.

Glove Steaming voids the standard Wilson glove warranty provided by Wilson. Team Express stands behind our steaming process and our trained technicians. For that reason, Wilson and Team Express have partnered to process all warranty claims on gloves steamed by Team Express through Team Express. If you have a warranty claim within the standard Wilson warranty period, simply contact Team Express and we will process the claim.

Gift Cards

Gift cards cannot be returned for refunds.

Returns In Error

We are not responsible for returns of products not purchased from us and sent to our returns department in error. We do our best to return the package to the sender (at our expense), but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.

Sale Items

All sale items are final purchases.

Concourse Team Express takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This privacy policy covers Concourse Team Express sites' (BaseballExpress.com, Softball.com, FootballAmerica.com, TeamExpress.com) treatment of personally identifiable information you submit to us when you enter into our web site and when you use Softball.com services. Be assured that your registration information is handled confidentially and privately and we will protect this information. Please note, however, that we may share your information with governmental agencies or other organizations assisting us in fraud prevention and investigation, and in instances where Softball.com's rights are threatened. We may do so when: (1) required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud that has already taken place; or (4) protecting the rights of Softball.com. In addition, in the event of a merger or acquisition of Softball.com, the sale of substantially all of its assets related to the operation of this site, or other change of corporate control, information collected through this site may be transferred to or controlled by the surviving or successor entity.

We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.

We use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.

Information We Store On Your Computer

In order to customize our sites to your needs and offer you personalized services, we use "cookies". A cookie is a small piece of data that most browsers accept and store on your computer's hard drive. We use cookies solely to let us know when you are visiting our site and to remember your past visits. Browsers are designed so that we cannot look at other sites' cookies and they cannot look at ours. If you configure your browser to not accept cookies, you can still visit Concourse Team Express sites and place orders online, but some of our helpful site enhancements may not work for you.

Web Site Security

All orders submitted through Concourse Team Express sites are encrypted using the latest 256 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.

Children's Information

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Changes To This Privacy Policy

Concourse Team Express may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect a the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

All Concourse Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.

What You Can Do

If you feel that this site is not following its stated privacy policy, please contact us immediately.

Further Information About Your Privacy Rights